Welcome to the StakeWise privacy policy. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices available to you. We take privacy seriously and aim to be clear about how account data, user activity and other personal information are handled.
We collect a mix of personal, technical and transactional data necessary to provide and improve our services. The categories below summarise the main types of information we process.
Personal data includes name, date of birth, postal address, email address, telephone number and identity documents provided for verification. We also retain account credentials, communication records with our support team and any information you add to your account profile.
Technical data covers device information, IP address, browser type, operating system, device identifiers, and usage data such as pages visited, session length and interaction with our site or app. We use this data to keep the site secure and to diagnose technical issues.
Transactional data includes deposits, withdrawals, bet history, game play records and any payment method details required to process transactions. We retain transaction records to meet our operational, security and regulatory obligations.
We use data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud and comply with legal obligations. Information is also used to provide support, investigate disputes, maintain security, detect misuse and improve our service.
We implement technical and organisational measures to protect personal information. This includes access controls, encryption of sensitive data in transit and at rest, regular security reviews and staff training. Access to personal data is limited to authorised personnel and third parties who need the information to deliver services.
We use cookies and similar technologies to remember preferences, maintain sessions and understand site usage. Some cookies are essential for account security and payments, while others help us analyse performance. You can manage cookie preferences through your browser or in the settings provided on our site.
You have rights over your personal data, including the right to access, correct and request deletion of information where applicable. You may also object to or restrict certain processing and request portable copies of data you have provided to us.
To request access, correction or deletion of your personal data, contact our Data Protection team. We will respond to valid requests in line with applicable laws and may ask for identity verification before fulfilling requests to protect your account.
We may share information with payment processors, fraud prevention providers, identity verification services and other trusted third-party suppliers who act on our behalf. We also disclose information where required by law or to protect our rights. We require third parties to handle your data securely and only for specified purposes.
We may update this policy to reflect changes in our services or legal requirements. Material changes will be published on this page and, where appropriate, notified to account holders. For questions or data requests, please contact [email protected].
