These terms and conditions set out the rules that govern your use of the StakeWise service and the relationship between us and our users. They explain your responsibilities when you open and operate an account, how we handle deposits and withdrawals, the basic rules for promotions, and how disputes and changes to these terms are managed. By using our site you agree to comply with these terms and any policies we publish from time to time.
We require that each account is used only by the named holder. You must provide accurate and up-to-date personal information and keep your login details secure. You are responsible for all activity originating from your account until you inform us of unauthorised use. We may require verification documents at any time to confirm identity, age and address before allowing withdrawals or otherwise restricting account activity.
Account verification may include photo ID and proof of address. We will use reasonable measures to protect your information and you must not share your password or allow others to access your account. If you suspect unauthorised access you must contact us immediately.
Only persons who meet the eligibility criteria on our platform may open accounts. You must be of legal age in your jurisdiction and meet any territorial restrictions we apply. We may decline or close accounts where eligibility cannot be confirmed or where use would breach applicable laws.
You agree to use the site lawfully and not to engage in abusive, fraudulent or collusive behaviour. Unacceptable conduct includes attempting to manipulate outcomes, using multiple accounts to gain an advantage, or providing false information. We reserve the right to suspend, restrict or close accounts and to withhold funds if we reasonably suspect misconduct.
Promotions and bonuses are subject to specific terms which will be made available with each offer. Unless stated otherwise, general rules include eligibility checks, contribution percentages for different game types and wagering requirements. We do not guarantee the availability of any promotion and may vary or withdraw offers at our discretion. Promotional terms prevail where inconsistent with these general conditions.
Payment methods, minimum and maximum amounts, and processing times are set out in our payments section. Withdrawals are subject to verification checks and any applicable account limits. We may require additional documentation before processing a withdrawal. We will not be liable for delays caused by third-party payment providers.
If you have a complaint you should contact our support team so we can attempt to resolve it promptly. If a resolution cannot be reached directly, we may offer an internal review procedure. Where appropriate, disputes may be escalated to an independent body or other dispute resolution mechanism as set out in our customer information.
We may update these terms from time to time. Material changes will be notified to active account holders by means we consider appropriate. Continued use of the service after notification constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly.
